Shipping policy
Made With Alofa — Please Allow Time for Crafting
All Islandise NZ products are made to order, crafted with care just for you. Please allow 3–5 business days for production before your order is dispatched.
New Zealand Domestic Shipping
We offer a range of delivery options across Aotearoa:
| Zone | Rate |
|---|---|
| Auckland Local | From $5.40 |
| Auckland Short Haul | $5.40 – $11.20 |
| Auckland Long Haul | $5.40 – $27.50 |
| Auckland Inter-Island | $8.40 – $53.00 |
Estimated delivery: 2–5 business days after dispatch (rural areas may take a little longer).
Local Pickup — Free!
Skip the shipping and collect your order in person! We offer free local pickup from two convenient locations:
- West Auckland
- The Pacific Business Hub, Manukau
You'll receive a notification when your order is ready. Please wait for this confirmation before heading in — remember, all orders are made to order and need 3–5 business days to prepare.
International Shipping
We ship our Pacific-inspired pieces around the world! Rates are calculated by weight at checkout.
| Destination | Shipping Rate | Estimated Delivery |
|---|---|---|
| 🇦🇺 Australia | $25.45 – $107.32 | 6–14 business days |
| 🇺🇸 United States | $35.67 – $329.82 | 6–14 business days |
| 🇬🇧 United Kingdom | $29.01 – $282.48 | 6–14 business days |
| 🇨🇦 Canada | $48.81 – $344.04 | 6–14 business days |
Please note: We are not currently shipping to Japan. We hope to offer this soon — stay tuned!
Order Tracking
Once your order is dispatched, you'll receive a tracking number via email so you can follow your parcel on its journey to you.
Customs, Duties & Taxes
For international orders, please be aware that your parcel may be subject to customs duties, taxes, or import fees charged by your country's customs authority. These charges are the responsibility of the recipient and are not included in our shipping rates. We recommend checking with your local customs office if you're unsure.
All international orders are declared at full value as required by law.
Questions?
We're here to help! If you have any questions about your order or shipping, please don't hesitate to reach out to us. We want every Islandise creation to reach you safely and bring a little piece of the Pacific into your world.
